General conditions of sale (CGV)

General Conditions of Sale (CGV)

Company Information

The website www.secretworldconcept.com is operated by SECRET WORLD (hereinafter “SW”), a registered trademark.

Company name: SECRET WORLD

Siret: 89155335600017

Activity (NAF or APE code): Distance selling from specialized catalog (4791B)

 

Acceptance of Conditions

By making a purchase on the Secret World website (hereinafter "www.secretworld.fr"), you accept these General Conditions of Sale. We encourage you to read these terms carefully before placing any order. If you do not accept these General Terms and Conditions, we invite you not to make a purchase on our site.

 

Orders

- 3.1. Place an Order: To place an order on our site, you must be at least 18 years old or have the authorization of a parent or legal representative. By placing an order, you warrant to us that all information provided is accurate and complete.

- 3.2. Order Confirmation: After placing an order, you will receive a confirmation email containing your order details. Please check this information and contact us immediately if there is an error.

- 3.3. Modification or Cancellation: Order modifications or cancellations are subject to our approval. Please contact us promptly if you wish to make any changes or cancel an order.

Price and Payment

- 4.1. Price: Product prices are indicated in euros (EUR) on our site. Delivery costs are not included in these prices and will be added at the time of ordering.

- 4.2. Payment : Payment can be made by the payment methods accepted on our site at the time of ordering.

Delivery

- 5.1. Delivery Times: Estimated delivery times are indicated when ordering. These deadlines are indicative only and may vary depending on various factors.

- 5.2. Delivery Costs: Delivery costs are calculated based on the destination and the delivery method selected.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns policy .

Warranty and Liability

- 7.1. Warranty: We guarantee that our products conform to the descriptions provided on our website. If there is a problem, please contact us to discuss warranty options.

- 7.2. Limitation of Liability: To the extent permitted by law, we disclaim all liability for direct, indirect, or consequential damages arising from the use of our products.

Protection of personal data

We respect your privacy. For more information on the collection and use of your personal data, please consult our privacy policy on our website [internal link]

Applicable Law and Jurisdiction

These General Terms and Conditions are governed by French law. Any dispute arising from these General Terms and Conditions will be subject to the exclusive jurisdiction of the French courts.

Changes to the General Terms and Conditions

We reserve the right to modify these General Terms and Conditions at any time. Changes will be posted on our website, and it is your responsibility to check them regularly to stay informed of updates.

Contact

For any questions regarding these General Terms and Conditions, please contact us at :  customercare@secretworldconcept.com. Thank you for choosing Secret World. We wish you a pleasant shopping experience.